Service Level Agreements

Most of our data and products are freely available from our data access services.

If you wish to enter into a service level agreement for access to our free data, there will be a start-up cost and an annual handling cost. The information itself is still free of charge. The costs cover resources that we use to set up and, in addition, operate the delivery, and will depend on which data and products you want delivered. Guaranteed deliveries will be priced so that a portion of our infrastructure is used to maintain a stable and dedicated delivery. We will try to accommodate all inquiries regarding access to meteorological data and products, but for special deliveries our capacity may be limited.

Delivery guarantee

For service level agreements related to deliveries of freely available data and products produced at MET with prioritized systems, 99.5 percent availability and initiated error correction within one hour on a 24/7/365 basis are guaranteed.                
For other data and products, a guarantee of up to 95 percent availability can be given, and error correction started within one hour during normal working hours, otherwise the next working day.